Refund Policy

Last updated: 17 August 2026. This Policy applies to paid Eventfieldbase learning programs invoiced offline. This website does not process payments.

Eligibility

Full refunds are available if you cancel in writing at least seven (7) days before the cohort start date and have not received downloadable cohort materials beyond the public syllabus.

Timeframe for requests

Refund requests must be sent within fourteen (14) days after payment for unused seats, or within the pre-start window above for scheduled cohorts — whichever applies to your invoice terms.

Full vs partial refunds

If you withdraw after the cohort starts but before completing two live sessions, you may receive a partial refund of 50% of tuition, less any non-recoverable facilitator costs stated on your invoice. After two live sessions, tuition is generally non-refundable.

Non-refundable items

Third-party tool licenses, custom consulting day-rates, and completed private critique sessions are non-refundable. Promotional discounts already applied may reduce the refundable base.

Refund process

Email contact@eventfieldbase.digital with your full name, invoice number, program name, and reason. We confirm receipt within three business days and state whether the request qualifies.

Processing time and method

Approved refunds are processed within fifteen (15) business days to the original payment method when possible, or via bank transfer to an account you nominate for Thailand-based payments.

Cancellation by Eventfieldbase

If we cancel a cohort, you may transfer to a later date or receive a full refund of tuition paid for that cohort.

Exceptions

Documented medical emergencies or mandated military service may qualify for goodwill credits at our discretion even outside standard windows.

Contact for refund requests

Email contact@eventfieldbase.digital · Phone 029 476 049 · Office reference: Street: Fashion Island, Ram Intra Road, Khan Na Yao; City: Khan Na Yao; State/province/area: Bangkok; Zip code: 10230; Country: Thailand.